Staff of the Ministry of Aviation and Aerospace Development have been charged to embrace teamwork and commitment, in a bid to prioritise customer satisfaction and efficient service delivery.
This charge was laid by the ministry’s permanent secretary, Emmanuel Meribole, Ph.D, during the celebration of the Customer Service Week organised by the ministry’s reform coordination and service improvement department in Abuja.
Meribole emphasised the significance of the annual customer service week, recognised globally to highlight the pivotal role of customer interests in service provision. He underscored the importance of appreciating stakeholders, partners, service providers and clients for their loyalty and commitment to the ministry’s services.
Highlighting this year’s theme, Meribole stressed the need to foster synergy, collaboration and collective efforts within the government to enhance service delivery. He linked these objectives to the ‘Renewed Hope’ agenda of President Bola Ahmed Tinubu’s administration and the five-point agenda set by the minister in charge of the ministry, Festus Keyamo SAN, to elevate the aviation industry.
Encouraging staff to go the extra mile in meeting customer needs and expectations, Meribole urged them to align with the government’s efforts to provide improved services to Nigerians. He also commended the national coordinator/CEO of SERVICOM and the department of reform coordination and service improvement for organising the event.
In his welcome address, the director of reform coordination and service improvement, Mr. Oladipupo Adetunji urged staff to pay attention to the presentations from resource persons, emphasising that the knowledge shared would be impactful. He encouraged teamwork among the staff to enhance service delivery in the ministry.
Delivering her goodwill message, the national coordinator of SERVICOM, Mrs. Nnenna Akajemeli, represented by Mrs. Lucy Zako, highlighted the celebration as a critical step for reflection. She emphasised the need to sustain citizen-focused service delivery in the ministry in line with best practices and assured of SERVICOM’s support in ensuring efficient and effective service delivery to Nigerians and stakeholders in the aviation sector.
