Monday, September 26, 2022

Service Outage At Customer Environments Completely Resolved – GBB

The managing director, Galaxy Backbone, Prof. Muhammad Abubakar.
The managing director, Galaxy Backbone, Prof. Muhammad Abubakar.

Network service provider Galaxy Backbone (GBB) has announced that it has resolved the cause of the outage experienced by some of its customers earlier.

A statement from the managing director, Galaxy Backbone, Prof. Muhammad Abubakar, and the management thanked its customers for their belief and support.

“We are proud of the doggedness and dedication of all the Engineers and Application Experts who worked round the clock since this issue occurred and never gave up until this was fully resolved.

“Also, we also thank well-meaning Nigerians and our stakeholders who believed in our ability to get this resolved. We thank the Honourable Minister of Communications and Digital Economy, Professor Isa Ali Ibrahim Pantami, whose guidance, intervention and support during this period have been unwavering,” he said.

Abubakar reiterated that the temporary outage experienced by customers had nothing to do with any security breach of its infrastructure as earlier stated on some platforms.

“The security of data of our customers and stakeholders is extremely paramount to us and we maintain the highest level of international standards, equipment and policies in ensuring data is kept secure at all times.

“During the period of this temporary outage, the organisation worked closely with its customers and all communication shared has been consistent at all levels with no contradictions.

“GBB has put in all the necessary structures based on global standards to ensure that such an outage is never again experienced by any of our customers in either the public or private sector. As our customers resume their services to the public, our team of engineers, service delivery and support experts would be working closely with them in the event of any problems that may need resolution,” he maintained.

A statement by the GBB’s head, corporate communications, Chidi Okpala, said the agency is committed to maintaining excellent service delivery and enhancement of the digital services experience of its customers.

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