The director-general of the Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Bashir Jamoh has re-emphasised the importance of stakeholders in the daily operations of the agency.
Jamoh, who was speaking during this year’s celebration of the Customer Service Week at the agency’s headquarters in Lagos, said stakeholders will continue to occupy premium position in the life of NIMASA, seeing as they are the ones who keep the agency and maritime business afloat.
The DG averred his belief that investment in material assets by NIMASA would be meaningless without the staff and other external stakeholders. For every investment in material assets, he said, there was the need for a corresponding availability of stakeholders to make such investment significant.
“Today, we at NIMASA are celebrating our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA. Yes, we must invest in and acquire maritime assets. But, then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless,” the DG said.
Jamoh used the event to welcome the national coordinator and chief executive officer of SERVICOM, Mrs. Nnenna Akajemeli, who was at the agency to celebrate with the staff. He noted that adherence to NIMASA’s core values is necessary to guarantee mutual satisfaction of both internal and external stakeholders of the agency,
The NIMASA boss said the founding principles of SERVICOM show that public offices remained the shopping floors for government businesses, and that there was need to always leave whoever goes to the floor for shopping with a high level of satisfaction.
Akajemeli commended NIMASA for its achievements, particularly in stakeholders’ support and complaints’ handling. She applauded the NIMASA’s Maritime Stakeholders’ Experience Contact Centre (MSECC) as a world-class facility.
“We at SERVICOM are thrilled by what we are seeing in NIMASA today. The environment, level of professionalism exhibited by staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation.
“We, therefore, urge other government parastatals to visit NIMASA leadership and learn from them. Your operations and individualised attention to some of my colleagues who acted as mystery shoppers was amazing. We must confess our happiness and we are proud we are part of the celebration. We are part of this history,” Akajemeli said.
Highlights of the celebration were surprise rewards for some support staff and staff of the agency with different gifts items.
Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it.
Celebrated in the first week of October every year and with the theme of this year’s celebration “Celebrate Service”, the goals of Customer Service Week are to elicit team bonding, boost morale, reward employees for the significant work they do and raise awareness of the value of customer to organisations’ successes.