The Nigerian Postal Service (NIPOST) has unveiled a series of bold reforms aimed at transforming the organization into a more innovative, efficient and digitally driven institution.
These reforms represent a new strategic direction for NIPOST, under the vision titled “Change of Renewed Hope Berths at NIPOST Shores.” The initiatives are designed to align the agency with global best practices, the evolving demands of Nigeria’s digital economy, and the ‘Renewed Hope’ agenda of President Bola Tinubu.
At the centre of this transformation is NIPOST’s renewed commitment to becoming a modern postal service powered by innovation, accountability, service excellence, and tangible value. “We are assuring Nigerians of a revitalized NIPOST that delivers superior service and embraces the future,” the organisation stated.
NIPOST expressed deep appreciation to the Minister of Communications, Innovation and Digital Economy, Dr. Bosun Tijani for his steadfast support and visionary leadership. It also commended the newly appointed chairman of the NIPOST board, Isaac Kekemeke for his passion and strategic foresight, as well as the Postmaster General and CEO, Tola Odeyemi for her relentless efforts in championing reforms, improving staff welfare, and driving institutional capacity development.
According to a statement by NIPOST’s director of corporate communications, Franklin Alao the agency will implement a performance-based reward and recognition system to promote excellence, alongside strict disciplinary mechanisms to uphold integrity and professionalism within the workforce.
A key highlight of the reform agenda is NIPOST’s move toward a fully cashless system. Effective July 1, 2025, all post office counters across the country will discontinue cash transactions. Customers will be required to use approved electronic channels for all payments.
“This is a crucial step in our modernization journey — one that ensures safer, faster and more transparent service delivery,” NIPOST emphasised.
With these reforms, NIPOST is positioning itself as a key player in Nigeria’s digital future — connecting communities, delivering solutions and improving lives.
