In a bid to enhance service delivery and boost visibility in handling complaints, the Nigeria Civil Aviation Authority (NCAA) has rolled out a fresh dress code for all officers in its consumer protection department (CPD) stationed across the nation’s airports.
The unveiling of the dress code, featuring a sharp crested blue waistcoat paired with a modern white shirt and hat, took place during a rebranding of the department in Abuja over the weekend. The objective is to align with industry standards and augment the existing T-shirts and traditional attire worn by officials.
Accompanying this makeover is the installation of new NCAA consumer protection desks at airports and upcoming awareness campaigns.
This rebranding effort, including improved staff welfare, training and re-orientation, aligns with the five-point agenda of the Minister of Aviation and Aerospace Development, Mr. Festus Keyamo, SAN, emphasising passenger rights, privileges and responsibilities.
Acting director-general of the NCAA, Capt. Chris Najomo emphasised his commitment to enhancing consumer protection during a vision board unveiling in Lagos, affirming that passengers will experience heightened protection under his leadership.
NCAA’s director of public affairs and consumer protection, Mr. Michael Achimugu emphasised the authority’s prioritisation of consumer complaints, pledging adequate sensitisation of passengers regarding their rights and responsibilities.
Achimugu assured consumers of expedited resolution of genuine complaints, stressing the minister’s directive to prioritise and resolve complaints promptly.
He urged airlines to align with NCAA’s new policy direction on consumer rights and treat passengers with due dignity, while cautioning passengers against disruptive behaviour at airports, highlighting potential legal repercussions.
As the NCAA embarks on this transformational journey, the focus remains squarely on enhancing the passenger experience and ensuring consumer satisfaction across Nigeria’s aviation sector.
